患者服务与支持项目帮助患者获取、负担并坚持处方治疗，An effective program that enhances the patient and health care provider (HCP) experience is a competitive advantage for your product. Certara’s Patient Services Strategy offering is flexible based on your budget and project type, and focused on helping biopharma companies design impactful programs that assist patients as they start and stay on therapy.
Patient Services Strategy
Eliminate access barriers to complex, high-touch medications
Schedule a call to discuss your patient services strategy.
Flexible options to design an impactful patient services program
Independent vendor analysis
A trusted, unbiased resource is critical in navigating a crowded market of patient services vendors, identifying the partner that best aligns with your organizational goals, and ensuring your investment will produce the intended results.
Differentiated support services
By benchmarking a patient services program design against leading market offerings, biopharma companies can understand where competitors are investing and the services making the biggest impact in the eyes of stakeholders (patients and HCPs). A competitive assessment of the patient services landscape is essential when prioritizing investment.
Precision service delivery
Patient services and support programs won’t have maximum impact without understanding the intricacies of each product’s unique patient journey. Certara’s maps a timeline of stakeholder events to determine ‘when’ to offer support services and care settings and communication channels to determine ‘where’ to best reach stakeholders.
Why choose Certara for Patient Services Strategy?
Patient Services Strategy offerings available
Patient services vendor evaluation and selection
Benchmarking / competitive analysis of patient services
Mapping stakeholders’ patient services experiences, unmet needs and potential solutions to the patient journey
Patient services launch blueprint development
Financial assistance program design
Internal audit / opportunity assessment of current patient services operations for best practices
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专家
Joshua Berus, PhD
Associate Director, US Access Strategy
Joshua Berus, PhD is an Associate Director of US Access Strategy with a background in biomedical science and broad experience in market access, brand strategy, and patient services. He has experience leveraging both primary and secondary, qualitative and quantitative data to analyze market dynamics and generate strategic insights across multi...
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专家
Maximilian Vargas, PhD, MBA
Vice President, US Access Strategy
Maximilian Vargas（PhD, MBA）自 2012 年以来担任 Certara 证据和准入团队美国准入战略副总裁。他在医疗保健产品开发方面接受过科学培训并积累了丰富的经验，这对于为管道产品和上市产品制定以证据为基础的价值和准入战略非常重要。
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Partner with Certara Evidence & Access on the design and performance of your patient services and support programs. Our team offers flexibly primary and secondary research engagements to:
Independently identify and evaluate patient services vendors
Analyze the current patient services landscape for similar products and advise on design of a differentiated program
Map the patient journey to determine the ideal timing and channels for support
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常见问题解答
What types of support does a patient services program provide?
Patient services programs offer a range of support to help patients navigate their treatment journey, including financial assistance, medication adherence support, education and access to resources. Financial assistance includes services like co-pay and bridge programs. Medication adherence covers services like nurse coordinator programs. Educational resources can include treatment onboarding materials, patient navigators, and disease education for caregivers.
What are the different patient services strategy research engagements available from Certara?
Certara conducts primary and secondary research as part of patient services strategy engagements. Primary research can include in-depth interviews (45-60 minutes) and surveys (20-30 minutes) with stakeholders including physicians, nurses, office managers, patients and family caregivers. Secondary research is conducted via drug manufacturer websites/portals, peer-reviewed academic studies, social media and more.
Does Certara offer specific patient services strategy projects?
可以。Certara Evidence & Access offers project-centric patient services research that includes vendor evaluation and selection, competitive analysis of patient services, mapping of potential solutions throughout the patient journey, launch blueprints, financial assistance program design, and internal audit/opportunity assessment based on the current patient services program in place.
