Launching patient services takes more than a “HUB” decision. It requires early planning, clear goals, and a structured, cross-functional approach to vendor evalutation. This guide provides a proven, step-by-step selection framework that aligns services to your launch objectives, benchmarks candidates consistently, and drives an unbiased final choice that advances internal goals such as enhancing access, improving adherence, and accelerating speed to therapy.
Certara helps biopharma companies translate strategy into service requirements, improve confident in vendor selection, and accelerate execution from Phase 3 through launch.
A step-by-step framework for selecting your patient services vendor
Inside the guide, you’ll find a practical, repeatable model for vendor selection:
- Align vendor evaluation with strategic goals
- Develop weighted criteria tied to the outcomes such as access, adherence, and speed to therapy
- Score vendors using research, capabilities reviews and live Q&A
- Benchmark candidates to identify the highest-potential partners
- Use structured RFP processes to refine criteria and validate capabilities
- Achieve consensus using an unbiased scoring model
Download the full patient support programs vendor selection guide
