Alice Perry is Certara’s Director of Customer Success, leading a team that strives to empower customers to be confident, knowledgeable users who contribute to successful regulatory submissions. Alice is a seasoned pharmaceutical industry professional with over 25 years of experience in data collection, analysis, and customer success. In her many years with Certara, she has helped numerous companies achieve their clinical & pre-clinical goals using Pinnacle 21 Enterprise, increasing team efficiency and bolstering client satisfaction. Alice’s relationship-focused approach to client goals, product news and roadmap planning helps ensure that our clients’ implementation and use of P21 Enterprise conforms to proven best practices for the most successful outcome possible.